Mogador Hotels
The Alcatel-Lucent Enterprise offer was chosen due to the manufacturer's expertise in the hotel industry as well as AEBDM's ability to propose a partnership and after-sales service in the long term.
- Country: Morocco
- Industry: Hospitality
- Solution: Connected Solutions and Devices, Autonomous Network, Unified Communications
The Mogador Hotel chain includes 11 hotels, ranging from the Appart Hotel category to the luxury 5-star Palace, located in 5 major tourist cities in Morocco: Marrakech, Agadir, Essaouira, Casablanca and Tangier. Decorated by Moroccan craftsmen in the pure Arabic-Andalusian style, Mogador Hotels welcome a mainly European clientele and offer all the facilities of large hotels as well as a conference center capable of accommodating 5,000 guests.
Mogador Hotels introduced a Unified Communication Solution to improve the collaboration between employees and offer an optimum guest service.
Challenges
- The Mogador Hotel chain initially had to equip the first hotels with telephones, before WiFi in turn became necessary to offer customers an optimum service.
Results
Technical benefits
- Due to its scalability, the solution can handle an increase in the number of users. This is particularly necessary given an expected growth in the number of guests and employees.
Financial benefits
- The Alcatel-Lucent Enterprise solution allows Mogador Hotels to reduce their operating costs.
User experience benefits
- The mobility solution allows employees to be more reactive and offer optimum guest service.
- The main advantages of this solution are the optimization of the internet, and a flexible and reliable telephone service for all employees as well as for Mogador Hotels guests.
Products & Solutions
Products
- OmniAccess AP93H
- OmniAccess 4005
- OmniSwitch 6250 Stackable Fast Ethernet Switch
- OmniSwitch 6850E Stackable Fast Ethernet Switch
- OmniPCX Enterprise Communication Server
Solutions
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Mogador Hotels' Success Story
DownloadThis short case study shows how Mogador Hotels introduced a Unified Solution to improve the collaboration between employees and offer an optimum guest service.
